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Warehouse Service Team Lead

2 months ago

Daventry, Northamptonshire, United Kingdom Tesco Full time

About the Role

We are seeking a highly skilled and experienced Warehouse Service Team Manager to join our Distribution Centre Management Team. As a key member of the team, you will be responsible for leading a team of colleagues to deliver accurate end-to-end Warehouse Service routines and standards in line with the operating model.

You Will Be Responsible For

  • Managing a team to deliver accurate end-to-end Warehouse Service routines and standards in line with the operating model.
  • Supporting the end-to-end supply chain process by working collaboratively to resolve supplier-related matters.
  • Prioritizing and delivering all seasonal, trade, and promotional events to maximize sales within Stores; effectively planning resource and equipment.
  • Working in collaboration with Warehouse Service Team and Shift Managers/Duty Managers to ensure our operating procedures are the best in class and focus on providing our Stores with the service they require.
  • Leading a team to work productively, coaching, supporting, and sharing best practice so the team meets or exceeds their targets and remains efficient at all times.
  • Focusing the team to deliver accurate goods to Stores to improve product availability and customer satisfaction.
  • Meeting the needs of the colleagues in the team by using our people routines and delivering great leadership.
  • The delivery of all operational routines and making decisions that have our customers' needs at the heart of what we do.
  • Operating in partnership with the Distribution Centre Management team and being a great role model.
  • Data analyzing information, establishing root cause, and putting into place corrective improvement measures.
  • Delivering exceptional standards across all operational areas of the Warehouse.
  • Providing a strong presence 'shoulder to shoulder' with colleagues in Goods In, Assembly, Over the Bank (OTB), FLT, and Goods Out; being proactive with problem-solving and coaching colleagues in the moment.
  • Working closely with the Delivery Service Team to ensure we deliver the Transport Plan together.
  • Making decisions that require Management intervention as referred by Warehouse Service Coordinators for the good of customers and Tesco.
  • Following our Business Code of Conduct and Data Protection Law, always acting with integrity and due diligence.

You Will Need

  • I connect with my colleagues, sharing knowledge, experience, and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
  • I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard, and recognized. Through listening and taking appropriate action, I gain commitment from my team.
  • I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
  • My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
  • I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

What's In It For You

Working a 4 on 4 off rota

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.