Helpdesk Support Specialist

2 days ago


Kettering, Northamptonshire, United Kingdom Northampton Business Directory Full time
Job Overview

We are seeking an experienced Helpdesk Support Specialist to join our team at Northampton Business Directory. The successful candidate will provide exceptional customer service, administrative support, and helpdesk services to our clients.

About the Role
  • Assist clients with their queries and resolve issues efficiently.
  • Provide timely responses to client requests and updates on job progress.
  • Log, process, and close jobs on Mainsaver and Vixen systems within set timeframes.
  • Serve as the central source of accurate information for job completion and performance reporting.
Requirements
  • Previous experience in a helpdesk or fast-paced administrative role is essential.
  • Familiarity with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and using Computerised Maintenance Management System (CMMS) software is desirable.
  • Proficiency with Microsoft Office applications is required.

Salary: £13.52 per hour (hourly paid)

What We Offer
  • A competitive hourly rate of £13.52.
  • The opportunity to work in a dynamic and supportive team environment.
  • The chance to develop your skills and expertise in helpdesk support and administration.


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