Operational Manager

24 hours ago


Nottingham, Nottingham, United Kingdom Invest Solutions Ltd Full time
About the Opportunity:

We are seeking an experienced Operational Manager to join our team at Invest Solutions Ltd. The ideal candidate will have experience in managing care worker rotas, sourcing and managing new care packages, and developing operational best practices across the care side of the business.

Key Responsibilities:
  • Manage care worker rotas, matching them to clients' needs, considering travelling time, holiday cover, and last-minute cancellations.
  • Sources and manages new care packages, building on existing ones.
  • Develops and implements operational best practices across the care side of the business.
  • Maintains continuity of care for new and existing care packages.
  • Keeps accurate digital records for clients and care workers using our bespoke system.
  • Resolves customer queries promptly, maintaining a positive company reputation.
  • Ensures all operations comply with company and CQC standards.
  • Helps develop the care worker community.
  • Arranges training and performance appraisals as needed.
Benefits:
  • Bike to Work Scheme
  • Company Pension Scheme
  • Enhanced rates for Bank Holidays
  • Holiday Pay
  • Sick Pay
  • Career progression and vocational qualification opportunities
  • Free award-winning training and ongoing support
  • Access to Workplace wellness scheme
  • Flexible Contract
  • Refer a Friend scheme for employees


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