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Customer Experience Specialist
2 months ago
Exciting Opportunity in Property Management
Rendall & Rittner, a leading Residential Leasehold Property Management company, is seeking a skilled Customer Experience Specialist to join their team.
Key Responsibilities:
- Provide exceptional customer service, addressing and resolving customer enquiries and issues promptly.
- Maintain clear, professional, and empathetic communication with customers, ensuring a positive customer experience with every interaction.
- Collaborate effectively with team members, sharing insights and supporting peers to ensure consistent service delivery.
- Keep accurate and detailed records of customer interactions, participating in team meetings and contributing to a positive team environment.
- Stay updated on R&R products, services, and systems, seeking feedback and implementing suggestions to enhance customer service.
- Participate in training sessions to develop new skills and knowledge, open to learning about customer needs, preferences, and frustrations.
Requirements:
- Strong verbal and written communication skills, articulating solutions clearly and professionally.
- Ability to work well in a team environment, showing willingness to collaborate and share knowledge with colleagues.
- Commitment to providing exceptional service that enhances customer satisfaction, motivated by the opportunity to make a positive difference in people's lives.
About Rendall & Rittner:
Rendall & Rittner is an award-winning company known for delivering first-class property management services. We offer a competitive salary, discretionary bonuses, and a range of benefits, including private medical insurance, life assurance, and enhanced maternity and paternity leave.
How to Apply:
Interested candidates should submit their application, highlighting their relevant skills and experience. We look forward to hearing from you.
