Customer Experience Specialist
4 weeks ago
At Sky, we're looking for a skilled Customer Experience Specialist to join our team. As a key member of our Home Service team, you'll play a vital role in delivering exceptional customer experiences.
Key Responsibilities:
- Visit customers in their homes to install and service our products, including Sky Glass, Stream, and Sky Q.
- Optimize customers' home entertainment experience by using various testing and diagnostic tools.
- Demonstrate how to use our products and services, ensuring customers get the most out of their Sky experience.
- Identify customer needs and offer tailored product and services to enhance the Sky experience.
- Work full-time on a 9hr rolling rota, including weekends.
Requirements:
- Full UK manual driving licence.
- Enjoy working outdoors and at heights.
- A passion for customer satisfaction and providing great customer service.
- Discounted Mobile and broadband.
- A range of benefits to support your finances, health, and lifestyle, including a generous pension plan, healthcare, share save, and discounts to over 800 retailers.
About Sky:
At Sky, we're passionate about delivering exceptional customer experiences. If you're passionate about customer satisfaction and providing great customer service, we'd love to hear from you. Search #LifeAtSky on social media to learn more about working with us. Please note that if your application is successful, we'll ask you to complete a criminal record check.
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