Customer Experience Specialist
4 weeks ago
We are Slice, a new mobile network disrupting the industry with innovative ideas and a revolutionary business model that puts customers at the heart of everything we do.
A career-defining opportunity awaits at Slice, where we redefine traditional customer service roles. We seek experts who excel at providing exceptional support and enriching our team.
Key Responsibilities:
- Gain a deep understanding of the brand and our product.
- Ensure all communication with customers reflects our brand personality.
- Provide exceptional customer support via email, chat, and social media, ensuring prompt resolution of inquiries.
- Foster customer relationships by understanding their needs and providing tailored solutions.
- Meet performance metrics and achieve customer satisfaction targets consistently.
Requirements:
- Familiarity with customer service software and CRM systems.
- A friendly and positive personality that enhances the overall customer experience.
- Previous customer service experience in a similar industry.
- Familiarity with specific customer service or CRM platforms used by Slice.
- Understanding of the industry and products/services offered.
We are an equal opportunity employer and celebrate diversity, committed to creating an inclusive environment that encourages innovation and creativity.
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