Service Excellence Director

5 days ago


Huddersfield, Kirklees, United Kingdom STADA Arzneimittel AG Full time

Are you a customer experience expert looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We are seeking a highly skilled Customer Experience Manager to lead our Customer Experience & Resolution Team.

In this role, you will be responsible for developing and implementing customer experience strategies, gathering and analysing customer feedback, and collaborating with Sales, Marketing, Product Development, and Customer Experience teams. You will need to have well-developed experience from large-scale FMCG, Food, Chemicals or another Pharmaceutical organisation, bringing skills in leading cross-functional teams and driving customer-centric initiatives.

Salary: £65,000 - £85,000 per annum. Benefits include a competitive salary, car allowance, annual bonus scheme, hybrid working arrangement, and more.

About Us: STADA UK Thornton & Ross is a dynamic and growing company, committed to Caring for People's Health as a Trusted Partner. We offer a range of benefits, including a subsidised canteen, health benefits through Vitality Private Health Insurance, and wellbeing support through our Employee Assistance Programme and KYAN Wellbeing.



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