Communications Marketing Specialist for Customer Engagement

1 week ago


Birmingham, Birmingham, United Kingdom Midland Heart Full time

About Midland Heart

We're a large and ambitious housing organisation providing more people an affordable place to call home.

Salary Range

We offer a competitive salary range of £35,000 - £45,000 per annum.

The Role

As a Customer Communications Officer, you'll be responsible for producing and developing high-quality content across our key customer channels, including print, email, social media, our app and website.

You'll work closely with our Customer Communications Manager to develop creative marketing campaigns that increase brand awareness, engagement and accessibility.

Our ideal candidate will have experience in delivering and managing innovative and engaging campaigns, as well as a creative flair and keen eye for detail.

Key Responsibilities

  • Develop and implement communications strategies to engage customers and improve their experience
  • Create high-quality content for various channels, including print, digital and social media
  • Work collaboratively with the comms team to deliver projects and campaigns on time and within budget
  • Analyse customer data to inform future communications and marketing efforts

Benefits

We offer a range of benefits, including

  • A competitive salary and pension scheme
  • Ongoing training and development opportunities
  • A collaborative and friendly working environment

Why Join Us?

At Midland Heart, we're passionate about delivering exceptional customer service and creating homes that people are proud to live in.



  • Birmingham, Birmingham, United Kingdom Midland Heart Full time

    We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career.As Customer Communications Marketing Specialist, you'll produce and develop high-quality content across our key customer channels which includes print, email, social media, our app...


  • Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full time

    At ScS - Sofa Carpet Specialist, we are seeking a Digital Marketing Specialist to join our Digital team based in Coventry. This exciting role reports directly to the Performance Marketing Manager.About the OpportunityThe ideal candidate will be responsible for delivering across a range of performance marketing channels, including Paid Search, Paid Social and...


  • Birmingham, Birmingham, United Kingdom Papyrus UK Full time

    Job OverviewPapyrus UK is seeking a Community Engagement Specialist to collaborate with key partners and stakeholders in East Midlands and Cambridgeshire, focusing on community development initiatives.About the RoleThis specialist will engage local communities, volunteers, and partners, tailoring support, training, and education to create suicide safer...


  • Birmingham, Birmingham, United Kingdom S Knights Full time

    Resident and Community Engagement SpecialistS Knights is a leading provider of affordable housing solutions, committed to creating thriving communities and improving the lives of their residents. With a focus on quality, innovation, and customer satisfaction, they are dedicated to delivering exceptional service and exceeding expectations.As a Resident and...


  • Birmingham, Birmingham, United Kingdom Katie Bard Full time

    We are seeking an Event Planning Specialist to support the growth and community engagement of Katie Bard. Key responsibilities include planning and executing high-impact events, fostering a vibrant community, collecting and analysing event and membership data, and collaborating with cross-functional teams to align event and membership activities with...


  • Birmingham, Birmingham, United Kingdom PAPYRUS Full time

    PAPYRUS is a leading charity working to prevent young suicide. We are seeking a highly motivated Community Engagement Specialist to join our team in Birmingham.As a key member of our community development team, you will be responsible for engaging local communities, volunteers, and key partners across the region to create suicide safer communities. Your role...


  • Birmingham, Birmingham, United Kingdom Papyrus UK Full time

    About the RoleWe are seeking a highly skilled Community Engagement Specialist to join our team. This is an exciting opportunity for a motivated individual to make a real difference in their community.Job SummaryThis role will involve engaging key partners and stakeholders in East Midlands and Cambridgeshire, tailoring support, training, and education to...


  • Birmingham, Birmingham, United Kingdom Alzheimer's Society Full time

    About The JobWe are seeking a highly motivated and dedicated individual to join our team as a Volunteer Community Engagement Specialist.This is an excellent opportunity for someone who is passionate about building relationships, promoting inclusivity, and making a positive impact in their community.As a Volunteer Community Engagement Specialist, you will...


  • Birmingham, Birmingham, United Kingdom Midland Heart Full time

    About the RoleWe're proud to say that our customers are at the heart of everything we do. Our goal is to produce clear and informative communications that help us engage with customers on issues that matter to them.As a Customer Communications Officer, you'll produce and develop high-quality content across our key customer channels, including print, email,...


  • Birmingham, Birmingham, United Kingdom Lendlord Full time

    About the Role:Lendlord is seeking a highly motivated customer-facing representative to join our team as a Sales and Service Coordinator. In this role, you will be responsible for driving engagement and contributing to sales growth through effective communication and problem-solving skills.Key Responsibilities:Interacting with customers to build strong...


  • Birmingham, Birmingham, United Kingdom BOND JEWELLERY & DIAMONDS Full time

    About the RoleBOND JEWELLERY & DIAMONDS is looking for a sales and customer engagement specialist to join their team.This is an exciting opportunity for a motivated individual to develop their career in the retail industry.What You Will Do:Work closely with customers to understand their needs and preferences.Develop strong relationships with existing...


  • Birmingham, Birmingham, United Kingdom Integral Recruitment Ltd Full time

    Marketing Executive RoleWe are seeking a talented Marketing Executive to join our team at Integral Recruitment Ltd. As a Marketing Executive, you will play a pivotal role in driving business growth by supporting the execution of a multi-channel marketing strategy.Key Responsibilities:Develop, write, and manage high-quality and engaging content for various...


  • Birmingham, Birmingham, United Kingdom BVSC Full time

    About the RoleWe are seeking a highly motivated Community Engagement Research Specialist to join our dynamic team at BVSC. As a Research Champion, you will play a crucial role in promoting the benefits and opportunities of research to VCFSE organisations and minoritised communities.


  • Birmingham, Birmingham, United Kingdom WeComm Full time

    WeComm is seeking a Customer Engagement Strategist to join their CRM team. This role involves crafting dynamic email, SMS, and direct mail campaigns that effectively connect with customers. The ideal candidate will have a passion for blending creativity with data and be proficient in the latest tools and technology.Key responsibilities will include...


  • Birmingham, Birmingham, United Kingdom Flat Fee Recruiter Full time

    As a key member of our team at Flat Fee Recruiter, you will be responsible for developing and executing social media campaigns to promote the student experience at Aston. This role is ideal for a creative and enthusiastic individual who is passionate about student engagement and community building.Key Responsibilities:Communicate SU campaigns and activities...


  • Birmingham, Birmingham, United Kingdom Harnham Full time

    About This RoleWe're looking for a Marketing Optimization Specialist at Harnham to drive business growth using Machine Learning.Develop and deploy models for key performance indicators (KPIs).Collaborate with the marketing team on customer engagement strategies.$150,000 - $200,000 per yearEffective communication with non-technical stakeholders.Strong...


  • Birmingham, Birmingham, United Kingdom CareTech Group Full time

    As a Marketing Specialist at {company}, you will be responsible for developing and executing marketing campaigns that drive business growth and revenue. Your primary focus will be on creating engaging content that resonates with our target audience and drives conversions. Key responsibilities will include:• Developing and implementing marketing strategies...


  • Birmingham, Birmingham, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time

    Job OverviewWe are seeking a highly skilled Community Engagement and Inclusion Specialist to join our team at University Hospitals Bristol NHS Foundation Trust.This is a permanent, full-time role with 37.5 hours per week.About the RoleThe successful candidate will be responsible for providing dedicated support for public engagement and inclusion activities...


  • Birmingham, Birmingham, United Kingdom Propel Full time

    Please consider a career opportunity at Propel as a CRM specialist, focusing on email marketing and customer engagement.About the RoleAs part of our thriving marketing team, you will work primarily on CRM communications, with a focus on email marketing and potentially other channels.You will assist in segmenting customers to create personalized, targeted...


  • Birmingham, Birmingham, United Kingdom GreenSquareAccord Full time

    Company OverviewGreenSquareAccord is a leading social housing and care provider in England, dedicated to building better lives for thousands of people across the country.We believe passionately in our mission to provide affordable homes and support services to those who need them most, while also delivering high-quality care and support to vulnerable...