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Multi Services Assistant

4 weeks ago

Nottingham, Nottingham, United Kingdom Williams Lea Limited Full time

Job Title: Multi Services Assistant

Williams Lea Limited is seeking a highly skilled and experienced Multi Services Assistant to join our team. As a key member of our support services team, you will be responsible for providing exceptional customer service to our clients and supporting the Team Leader and Business Services Manager.

Key Responsibilities:

  • Provide excellent customer service to clients, performing all operations requested without direct supervision.
  • Manage and oversee all room bookings, hospitality requirements, AV needs, and car parking.
  • Deal with reception or switchboard duties as required.
  • Complete daily and weekly checks of the client suite to ensure excellent presentation.
  • Complete daily admin tasks such as confirmations of meeting room bookings, creating the daily running order, filling in visitor lists, and booking parking spaces.
  • Data entry as required to monitor workload within the service.
  • Arrange refreshments and catering for lunches, buffets, events, and functions.
  • Supervise and assist at events.
  • Maintain meeting room presentation standards with daily and hourly checks.
  • Diary management and planning.
  • Stock management.
  • Collect Reprographics requests from designated areas and correctly file these.
  • Complete photocopying, scanning, and printing requests.
  • Follow all quality checking processes to ensure a high standard of work, free of errors.
  • Ensure all equipment is fully stocked and operating correctly.
  • Handle and store documents safely, maintaining information security at all times.

Personal Attributes:

  • Experience of working in a corporate environment.
  • Experience working on Microsoft Office programmes.
  • Excellent customer service skills, confident in liaising with clients and strong communication skills.
  • Client-focused approach to service provision through personal commitment to their business.
  • Strong attention to detail and a critical eye for accuracy, with a 'right first time' attitude.
  • Ability to work under pressure within tight deadlines with a flexible approach.
  • Continual improvement mentality, open and receptive to feedback.
  • Build and grow relationships with key clients and service users.
  • Ownership for work produced in terms of the final product, e.g., consistency, accuracy, and quality.

The Package:

Williams Lea Limited offers a comprehensive benefits package, including private medical insurance, life insurance/life assurance, company pension, corporate eye care, personal accident, and company sick pay. Additional benefits such as dental insurance, childcare vouchers, gym membership, charity donations, employee offers, retail vouchers, and season ticket loan are offered at a discount on a salary sacrifice basis.

Williams Lea Limited values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality, and ethnic or national origins), religion or belief, sex, or sexual orientation.