Customer Service Representative

4 weeks ago


Nottingham, Nottingham, United Kingdom VF Corporation Full time

About the Role

VF Corporation is seeking a highly skilled Customer Care Advisor to join our Customer Service Team in Nottingham. As a key contact for our customers, you will be responsible for delivering exceptional service via email, telephone, and online chat.

Key Responsibilities

  • Communicate with customers to provide outstanding service and resolve queries in a timely manner.
  • Build rapport with customers to help them with enquiries, including order taking, product information, and tracking deliveries.
  • Discuss new products and manage multiple tasks to promptly resolve customer queries.
  • Identify ways to improve processes to enhance sales, brand loyalty, and customer service.
  • Update computerised systems and collaborate with marketing, retail, and other teams to improve customer service and satisfaction.

Requirements

  • Fluent in Swedish and English, with excellent verbal and written communication skills.
  • Customer-focused with a strong ability to achieve results for customers and the business.
  • Flexible to meet changing needs and deadlines.
  • Able to work to customer service measures, metrics, and KPIs within a service-driven environment.

What We Offer

  • A supportive feedback-based culture with respect and integrity at its core.
  • An inclusive international environment where diverse backgrounds, lifestyles, and nationalities thrive.
  • Part of an iconic lifestyle brand in a multi-brand, multi-country organisation.
  • 50% employee discount on all VF brands.
  • Subsidised canteen and break-out areas with complimentary hot drinks.
  • Health Shield membership and access to numerous health and wellbeing initiatives.
  • Employee Assistance Program with free services, including Mental Health and wellbeing support.
  • 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
  • 12% contributory smart pension scheme.
  • Cycle to work scheme.
  • Free secure onsite parking and discounts with local public transport.


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