Collections Team Manager

1 month ago


London, Greater London, United Kingdom CCR Recruitment Group Full time
Collections Team Leader / Manager

We are seeking a highly skilled and experienced Collections Team Leader / Manager to join our client's growing team. As a key member of the credit and collections department, you will be responsible for leading a team of collections agents and developing strategies to enhance collections and reduce delinquency rates.

Key Responsibilities:
  • Lead and manage a team of collections agents, providing guidance, coaching, and performance management.
  • Develop and implement effective collections strategies to optimize collections and reduce delinquency rates.
  • Monitor team performance and provide regular feedback and coaching to ensure high customer satisfaction and financial success.
  • Collaborate with cross-functional teams to enhance customer experience and optimize collections processes.
  • Stay up-to-date with industry trends, regulations, and best practices in collections.
Requirements:
  • Minimum of 3 years' experience in collections, preferably in a leadership role.
  • Strong knowledge of collections strategies and best practices.
  • Proven track record of managing collections teams and achieving targets.
  • Excellent communication and interpersonal skills.
  • Strong leadership and people management abilities.
  • Analytical skills with the ability to interpret operational metrics and data.
What We Offer:
  • Discretionary performance-related bonus scheme (capped at 10% annual base salary) following probation, paid quarterly.
  • Statutory pension scheme.
  • 20 days per year plus bank holidays.

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