Collections Manager

4 weeks ago


London, Greater London, United Kingdom SAPI Full time

SAPI is a leading provider of custom financing products, offering an all-encompassing API for business credit solutions. Our mission is to provide liquidity for the global payment ecosystem.

The Role

We are seeking a highly motivated and customer-focused Collections Lead to oversee our collections process. As a Collections Lead at SAPI, you will play a vital role in ensuring the timely and effective collection of outstanding payments from our customers while maintaining positive relationships.

Responsibilities

  • Manage and lead on our collections efforts, developing and implementing strategies to optimize the collections process and improve cash flow.
  • Monitor outstanding payments and proactively contact customers to resolve any issues or disputes, negotiating payment plans with delinquent customers and maintaining accurate collection records.
  • Collaborate with internal teams to identify and address root causes of payment delays or disputes, preparing and presenting collection reports to management, highlighting trends and recommendations.

Requirements

  • Proven experience in collections or a similar role, preferably in the financial services industry, with a customer-focused mindset and excellent communication and negotiation skills.
  • Strong leadership abilities and the ability to build our collection process, with a strong analytical mindset and the ability to analyze data and identify trends to drive improvements in the collections process.
  • Knowledge of relevant laws and regulations related to collections, with excellent problem-solving and decision-making skills.
  • Proficient in using collection management systems and software, with a Bachelor's degree or equivalent experience.

Benefits

  • Fully flexible working hours, with a hybrid work arrangement that includes one day per week in our London office and the ability to work from home.
  • Generous parental leave, with six weeks of remote work throughout the year to recharge and pursue personal interests.
  • Full access to LinkedIn Learning and Calm, with 30 days of holiday allowance in addition to bank holidays.


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