Collections Manager
4 weeks ago
SAPI is a leading provider of custom financing products, offering an all-encompassing API for business credit solutions. Our mission is to provide liquidity for the global payment ecosystem.
The Role
We are seeking a highly motivated and customer-focused Collections Lead to oversee our collections process. As a Collections Lead at SAPI, you will play a vital role in ensuring the timely and effective collection of outstanding payments from our customers while maintaining positive relationships.
Responsibilities
- Manage and lead on our collections efforts, developing and implementing strategies to optimize the collections process and improve cash flow.
- Monitor outstanding payments and proactively contact customers to resolve any issues or disputes, negotiating payment plans with delinquent customers and maintaining accurate collection records.
- Collaborate with internal teams to identify and address root causes of payment delays or disputes, preparing and presenting collection reports to management, highlighting trends and recommendations.
Requirements
- Proven experience in collections or a similar role, preferably in the financial services industry, with a customer-focused mindset and excellent communication and negotiation skills.
- Strong leadership abilities and the ability to build our collection process, with a strong analytical mindset and the ability to analyze data and identify trends to drive improvements in the collections process.
- Knowledge of relevant laws and regulations related to collections, with excellent problem-solving and decision-making skills.
- Proficient in using collection management systems and software, with a Bachelor's degree or equivalent experience.
Benefits
- Fully flexible working hours, with a hybrid work arrangement that includes one day per week in our London office and the ability to work from home.
- Generous parental leave, with six weeks of remote work throughout the year to recharge and pursue personal interests.
- Full access to LinkedIn Learning and Calm, with 30 days of holiday allowance in addition to bank holidays.
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