Gaming Venue Service Specialist

2 weeks ago


Sheffield, Sheffield, United Kingdom Grosvenor Casinos Limited Full time

Grosvenor Casinos Limited is seeking a highly motivated and customer-focused Electronic Gaming Host to join our team. As a key member of our gaming venue team, you will be responsible for delivering exceptional customer experiences, developing relationships with regular customers, and staying up-to-date on the latest industry developments.

You will work collaboratively with colleagues to provide seamless and efficient service, ensuring that all customers feel welcome and valued. If you have a passion for hospitality, a positive attitude, and a commitment to delivering exceptional customer experiences, we would love to hear from you.

  • Provide exceptional customer service, responding promptly to customer queries and concerns.
  • Build strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs.
  • Stay informed about the latest industry developments, sharing knowledge with customers and colleagues alike.
  • Contribute to a positive and inclusive team culture, supporting colleagues and driving team success.
  • Participate in ongoing training and development, enhancing your skills and knowledge in electronic gaming and customer service.

About Our Culture: At Grosvenor Casinos Limited, we pride ourselves on our people-focused culture, where we value diversity, inclusion, and collaboration. We offer a dynamic and fast-paced working environment, with opportunities for growth and career progression.

Salary and Benefits: We offer a competitive salary of £25,000 per annum, a fantastic rewards package, comprehensive training and development opportunities, and the chance to work in a dynamic and fast-paced environment.



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