Customer Service Representative

3 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom ARL Recruitment Ltd Full time

Key Responsibilities:

As a Customer Service Assistant, you will be the voice of the company, ensuring a seamless experience for our clients by handling key aspects of customer service. Your responsibilities will include:

  • Communicating with customers pre- and post-sale to provide exceptional service
  • Processing and managing sales orders
  • Addressing customer inquiries and resolving concerns
  • Maintaining thorough knowledge of our company's products and services
  • Supporting colleagues with overflow tasks as needed
  • General administrative assistance and ad-hoc duties

Requirements:

To succeed in this role, you will need:

  • Proficiency in Microsoft Office Suite
  • Previous experience in office administration or customer service
  • Strong telephone manner and excellent written and verbal communication skills
  • Desire to learn and develop in a fast-paced environment
  • High attention to detail and organizational skills
  • Ability to prioritise effectively and adapt to changing priorities
  • Comfortable working independently and collaboratively

About Us:

We are a value-added distributor in the IT industry, with a strong reputation for expertise and exceptional service. Our rapid growth and customer-focused approach set us apart from the competition. We bring fresh ideas and a flexible approach to distribution, putting resellers first and empowering the channel with quick, effective solutions.

What We Offer:

We offer a competitive salary, 25 days annual leave, mentorship and growth opportunities, flexible working arrangements, and early Friday finishes during summer months. If you are looking to make a real impact and be part of a business that values every team member, this is your chance to join us on our journey.



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