Club Operations Supervisor

3 weeks ago


Falkirk, Falkirk, United Kingdom BUZZ Bingo Full time
As a leading player in the bingo industry, Buzz Bingo is committed to providing exceptional customer experiences and promoting a positive work-life balance for our employees. We are currently seeking an experienced Assistant Club Manager to join our team at Buzz Bingo Falkrik.

We offer a competitive salary of up to £28,500 per annum, depending on experience, as well as a range of benefits, including access to training programs, employee recognition schemes, and social events.

As a key member of our management team, you will be responsible for assisting the General/Deputy Manager in driving customer experience and operational excellence, taking responsibility for the overall Club performance in your absence, and ensuring all departments operate in accordance with Buzz Bingo's Operating Manuals and procedures.

You will also be expected to deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session, and to make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions.

If you have previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment, and evidence of bringing business awareness to decision-making and understanding commercial drivers, we would love to hear from you.
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