Functional Architect

1 month ago

London, Greater London, United Kingdom Wipro Full time
Job Title: Functional Architect

Wipro is a global leader in the technology industry, and we're seeking a skilled Functional Architect to join our team. As a Functional Architect, you will play a key role in facilitating requirements development sessions with our customers, gaining an understanding of their current state processes and technology in the CRM space. You will also support implementation work, leading design and decomposition into user stories, and producing detailed supporting materials such as business cases and business process diagrams.

Key Responsibilities:
  • Facilitate requirements development sessions with customers to understand their current state processes and technology in the CRM space.
  • Support implementation work, leading design and decomposition into user stories.
  • Produce detailed supporting materials such as business cases and business process diagrams.
  • Work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement solutions.
  • Develop a clear requirements development strategy for each customer engagement.
  • Strong understanding of Salesforce capabilities and limitations and ability to clearly communicate those to customers.
  • Lead discovery workshops, including facilitation of large audiences, solution presentations, and prototype demonstrations.
  • Ability to organize and drive process reengineering sessions.
  • Responsible for identification and inventory of customer process pain points and gaps in best practices.
  • Perform rapid analysis and decomposition of complex business information into technical process components.
  • Perform business process modeling, user experience modeling, and basic technical architecture diagramming.
  • Interpret technical and business strategy roadmaps and apply a detailed technical solution.
  • Comfortable building and demonstrating prototypes in Salesforce.
  • Strong presenter to C-Suite level audiences as well as technical teams.
  • Comfortable with heavy involvement in user acceptance test planning.
  • Effectively leverage multiple implementation team types (user experience, change management, global development centers, developer communities).
Requirements:
  • Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent combination of education and experience.
  • 5+ years' experience as a Business Analyst or Systems Consultant for a mid-to-large-sized organization, or direct consulting expertise leading sales and marketing transformation projects.
  • Must be from an insurance background.
  • Experience with Salesforce configuration and custom development.
  • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.).
  • Experience developing LOEs in conjunction with sales.
  • Strong presentation and communication skills.
  • Familiarity with enterprise integration tools and extract, transformation, and load (ETL) tools.
  • Salesforce Industries Platform Developer/Consultant certification.
  • Salesforce Industries CPQ certification or certification in either Salesforce CPQ or Apttus CPQ.
  • Hands-on experience with Omnistudio DataRaptor, Omnistudio FlexCards, Omnistudio OmniScript, SFIDX, Omnistudio Integration Procedures, Ratings Engine in SFI Insurance cloud, and including Product Administration, Quoting, Policy Administration, Contract & Enroll, First Notice of Loss (FNOL), Claims Management, SFI EPC/CPQ (Comms or utilities cloud), Calculation procedure and matrix, Health cloud Provider Network Management.
About Wipro:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.

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