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Telephone Debt and Energy Adviser

1 month ago

Plymouth, Plymouth, United Kingdom Citizens Advice Plymouth Full time

About the Role

We are seeking a skilled and compassionate individual to join our team as a Telephone Debt and Energy Adviser. As a key member of our advice team, you will play a vital role in providing high-quality advice and support to clients facing debt and energy issues.

Key Responsibilities

  • Provide expert advice and guidance to clients on debt and energy management
  • Work closely with clients to understand their financial situations and develop personalized plans to address their debt and energy concerns
  • Collaborate with internal teams to ensure seamless delivery of services and effective case management
  • Stay up-to-date with changes in debt and energy legislation and best practices to provide the most accurate and effective advice

Requirements

  • Strong understanding of debt and energy management principles and practices
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple cases simultaneously
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and collaborative work environment, with a focus on teamwork and continuous improvement
  • The opportunity to make a meaningful difference in the lives of our clients and contribute to the success of our organization

About Citizens Advice Plymouth

Citizens Advice Plymouth is a leading provider of free, independent advice and information to individuals and communities across Plymouth and the surrounding areas. We are committed to delivering high-quality services that meet the needs of our clients and contribute to the well-being of our community.