Commercial Sales Specialist
5 days ago
The successful candidate will provide a seamless commercial approach by working closely with customers in their local area. They will be responsible for managing sales administration processes while delivering exceptional customer experiences.
Main Responsibilities:
- Sales and Marketing:
- Develop new business opportunities through proactive outreach and follow-up activities.
- Maintain regular contact with existing customers based on agreed call plans and objectives.
- Price cash sale enquiries in line with our cash sale pricing policy.
- Sales Administration:
- Handle customer enquiries efficiently and promptly.
- Investigate and resolve customer complaints through active listening and finding suitable solutions.
- Liaise with internal and external teams regarding customer orders, pricing, products, and delivery matters.
- Process payments for cash sale jobs.
- Create, modify, and confirm new customer orders within our SAP Order Management system.
- Negotiate realistic delivery times with customers based on production and transportation capabilities.
- Gain knowledge of the concrete industry, customers, and markets.
- Build strong relationships with customers, colleagues, drivers, plant staff, and transport personnel.
- Key Performance Indicators (KPIs):
- Achieve volume and margin targets for allocated plants.
- Increase cash sale volume and margin.
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