Retail Operations Manager

3 weeks ago


St Helens, St. Helens, United Kingdom Nike Full time
Unlock Your Potential with Nike

Become a Part of Our Dynamic Team

Nike, Inc. is a world-renowned brand that seeks ambitious individuals to join our team. As a Retail Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our customers.

Your Key Responsibilities:

  • Coordinate and motivate the employees in your area while maintaining an excellent work atmosphere.
  • Support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
  • Identify and solve problems in partnership with your store leadership and be a brand ambassador for Nike's initiatives.
  • Ensure the store complies with all Nike standards and guidelines.

Specialize in One Business Area, Support Cross-Functionally

You will have the opportunity to specialize in one of our three business areas: Commercial, Athlete Experience, or Consumer Experience. You will work closely with your store leadership to drive sales and deliver exceptional customer service.

What We Offer:

  • One of the best compensation and benefits packages in the industry.
  • Opportunity for monthly performance-based bonus.
  • A supportive team that values Diversity, Equity & Inclusion.
  • A career at a company at the forefront of the sports and fashion industry.
  • Generous online and in-store employee discounts and a brand-new Nike outfit for you to sport with your teammates on the sales floor.

Qualifications:

  • Customer service and/or retail experience preferred.
  • Ability to manage a small team of peers.
  • Effective communicator, brand ambassador, and collaborative teammate.
  • Demonstrated ability to apply product sales techniques.
  • Flexible with scheduling and available to work retail hours (9:30am-8pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Grow with Nike

Nike, Inc. is a growth company that looks for team members to grow with it. We offer a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

Nike's Commitment to Diversity and Inclusion

Nike, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.



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