Retail Operations Manager
6 days ago
Role Overview
Nike is seeking a Retail Lead to provide world-class service to consumers and ensure a premium brand experience.
Key Responsibilities
- Deliver exceptional consumer service and coordinate daily business operations to achieve sales targets.
- Coach and motivate employees to maintain an excellent work atmosphere and support store leadership in problem-solving.
- Ensure the store complies with Nike standards and guidelines.
Business Areas
- Commercial: Support efficient receiving of product, inventory accuracy, and timely monthly initiative launches.
- Athlete Experience: Ensure the team delivers the highest quality athlete experience.
- Consumer Experience: Lead by example and deliver sales floor service to bring the consumer journey to life.
What We Offer
- Competitive compensation and benefits package.
- Opportunity for monthly performance-based bonus.
- Supportive team that values Diversity, Equity & Inclusion.
- Career growth opportunities at a leading sports and fashion brand.
Requirements
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
About Nike
Nike is a growth company that looks for team members to grow with it. We offer a generous total rewards package, casual work environment, and a diverse and inclusive culture.
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