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Housing Support Specialist
2 months ago
We are seeking a skilled and compassionate individual to join our Housing Options team as a Triage Officer. In this role, you will provide a high-quality first point of contact and triage service to customers approaching for housing assistance, face-to-face, on the telephone, and by email, to determine whether the customer is homeless or is at risk of homelessness.
Main Responsibilities- Provide effective operational and administrative support within the team, including contacting customers to gather information, making third-party enquiries, writing letters, taking notes, responding to emails, and updating records.
- Work calmly and accurately under pressure, demonstrating excellent communication skills both verbally and written.
- Develop effective and supportive relationships with colleagues, working collaboratively as part of a team.
- Experience of working with members of the public, demonstrating good customer care and interpersonal skills.
- Excellent communication skills, both verbal and written, with the ability to work calmly and accurately under pressure.
- Ability to work in a team, developing effective and supportive relationships with colleagues.
- GCSE level at Level 4 or above in 5 subjects, including Maths and English, or equivalent qualifications.
- Benenden Membership and Employee Assistance Program.
- Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
- Generous annual leave provision.
- Discounts including reduced membership rates at the local leisure centre.
- On-site parking.
The successful applicant will be required to undertake a Basic DBS check and a Baseline Personal Security Standard (BPSS) as part of their pre-employment checks.
