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Logistics Systems Support Specialist
2 months ago
Job Summary:
Expert Employment is seeking a skilled Logistics Systems Support Specialist to join our team. As a key member of our operations team, you will play a critical role in maintaining and enhancing our blood sample transportation services.
Key Responsibilities:
- Resolve technical issues related to blood sample transport and system functionality.
- Analyse data to extract actionable insights and advocate for service improvements.
- Develop tools and resources to improve support processes, including updating websites, adding help tips to support applications, and refining customer service scripts.
- Create and update guides and documentation to support troubleshooting and best practices.
Requirements:
- Bachelor's degree in Mathematics, Physics, or a related STEM field.
- At least one year of experience in a technical customer support role.
- Strong technical troubleshooting skills to manage and resolve support cases efficiently.
- Proficiency in data analysis to extract actionable insights and advocate for service improvements.
- Excellent writing skills for drafting technical documents, manuals, and support FAQs.
- Experience with SQL and programming is highly desirable.
About Expert Employment:
Expert Employment is a leading provider of innovative solutions for the healthcare industry. We are committed to delivering exceptional service and support to our clients and customers.
