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Assistant Centre Manager
2 months ago
This is a key position in enhancing the sales, community engagement, operational, and financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace, including offices and workshop facilities, and business support services to companies throughout the UK. Our clients are start-ups, high-growth SMEs, investors, and public sector organisations that contract with us to deliver innovation centres and programmes to businesses.
Key ResponsibilitiesOperational- Assist in setting, monitoring, and developing the standards of the building's presentation, including cleanliness, health and safety, and security.
- Ensure compliance with statutory and mandatory obligations under the Health and Safety at Work Act.
- Maintain and deliver the Planned Preventative Maintenance (PPM) schedule in a timely manner.
- Assist in procurement and management of contractors, suppliers, and consumables.
- Implement agreed standard operating procedures and monitor criteria with the centre team.
- Maintain the Centre Asset register and Contract Database.
- Manage all maintenance of the centre and oversee works through to completion.
- Manage assets, stock, and inventory and replenish consumables where required.
- Assist in setting up, reporting, and maintaining in-house IT systems.
- Ensure that all information is dealt with in accordance with GDPR and Money Laundering Regulations.
- Maintain records and documentation to comply with our Quality Management System ISO9001:2015 & ISO14001.
- Contribute to developing a culture of quality service and customer care in all areas by encouraging open and honest feedback from staff and tenants, assisting with regular tenant surveys, and regular staff coaching.
- Strong contribution to promoting and building the centre's reputation for exceptional standards of customer care.
- In the absence of the Centre Manager, ensure that an appropriate competent employee is always on duty and able to deal with emergency procedures.
- Support the Centre Manager with financial management information, including invoicing customers and debt management.
- Assist in budget planning and monitoring of expenditure and cost.
- Assist in financial reporting and demonstrate an understanding of Profit and Loss.
- Reconcile invoices and ensure compliance for audit.
- Assist with team management, including Reception staff and temporary cover.
- Assist with recruiting and coaching the centre management team in the required standards of performance and service levels to ensure that the centre delivers a high level of customer service to customers of the centre.
- Support the Centre Manager in promoting available space in the centre on pre-agreed commercial terms.
- Assist in generating revenue from various products available in the centre.
- Contribute to identifying additional revenue-creating opportunities.
- Maintain an awareness of Oxford Innovation Space's range of services, projects, and expertise and promote appropriately to partners and clients.
- Strong contribution to developing a community of entrepreneurs within the centres.
- Maintain an awareness and interest in the centre clients' business performance and problems and signposting to help.
- Assist in preparation for conferencing, events, meetings, and catering for the centre.
- Assist in ensuring that the centre is fully exposed to the market to maximize revenue opportunities.
- Experience in the operational running and Health and Safety management of an asset of the size, character, and quality of the relevant centre.
- Previous experience in a letting office environment preferred.
- Clearly identifiable management skills in order to manage a team within a service environment, ensuring overall performance is maximised.
- Evidence of negotiation skills within previous roles.
- Attention to detail/completer finisher.
- Excellent administrative, communication, and organisational skills.
- Highly self-motivated and proactive with a desire to contribute to the company more widely.
- Client and customer services-focused.
- Ability to demonstrate a hands-on attitude, involvement, and ownership.
- Strong capacity to overcome obstacles in complex environments.
- Ability to work under pressure and multitask.
- Motivate, lead, and delegate tasks to team.
- Salary of up to £30,000 per annum, depending on experience.
- 25 days' holiday plus Bank Holidays.
- Flexible benefits package comprising:
- Contributory pension.
- Ability to increase or decrease amount of annual leave.
- Ability to increase or decrease amount of life assurance cover.
- Private medical and dental insurance.
- Health screening.
- Bicycle purchase.
- Charitable Giving.
- Friendly, informal, and flexible working environment - so you can make the most of your home and your work life.
We are an equal opportunities employer and welcome applications from all backgrounds.
We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
