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Anti Money Laundering and Fraud Investigator

1 month ago

Newark on Trent, Nottinghamshire, United Kingdom Capital One - UK Full time

About the Role:

We are seeking a skilled Fraud Investigator to join our team at Capital One - UK. As a Fraud Investigator, you will play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.

Key Responsibilities:

  1. Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes.
  2. Be flexible and have the ability to move between workstreams to meet service requirements.
  3. Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers.
  4. Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses.
  5. Be the point of contact for offshore vendors and other areas of the UK operation.

What We Offer:

  1. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes.
  2. Immediate access to our core benefits including pension scheme, generous holiday entitlement, and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme, and enhanced parental leave.
  3. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, and mindfulness space.

Working Arrangements:

During your training (approximately 12 weeks) and when you first start talking to customers, you will be based in the office. Once you've completed training, you'll move onto the Fraud team shift pattern and your hours will be 09:00 to 17:00 Monday to Friday. Once you have successfully completed your training, you will transition to predominantly working from home; however, you will be required to come into the office for a day every 2 weeks.