Desktop Investigator

7 days ago

StokeonTrent, United Kingdom Davies Group Full time

**Job title: Desktop Investigator Division**: Solutions UK and Ireland***

**Department: Davies Special Investigations**

**Location: Mix of Home Working and maintaining a presence at a local Davies office**

**Hours of Employment: 37.5 hours per week**

**Job purpose**:
To work as part of the Davies Special Investigations team

The role will involve undertaking desktop investigative interviews using cognitive interviewing techniques, across multiple product lines

**Duties and responsibilities**:

- Undertake investigative telephone interviews and desk based investigations on claims
- Gather information and evidence to provide an informed decision on liability
- Validate genuine claims, repudiate claims which are not covered and escalate claims which require further investigation
- Provide reports for insurers including recommendations and advice
- To ensure that all DSI diaries, files and correspondence are maintained in line with company standards and procedures and provide a clear and concise history of events, action and quantum assessment
- Adhere to client specific service standards and ensure DSI’s investigations are conducted within the Company’s guidelines, procedures & protocols
- Assist in the generation of optimal revenue for the company by ensuring true & accurate time recording and strict adherence to fee rates
- To arrange settlement of validated claims where required
- Be accountable for achieving Key Performance Indicators and SLAs
- Promote & maintain the profile of fraud management within the Company
- To provide support to colleagues within Davies Group in regard to fraud detection
- To ensure own technical and professional development progress is in accordance with agreed Personal Development Plans (PDP).
- Promote & maintain the profile of DSI within the Company and throughout the market place generally

All Staff are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements

**Skills & Experience**

This position would suit someone with property/commercial claims handling experience. Previous investigative experience would be an advantage but not essential. A keen interest in detecting fraud and an inquisitive mindset required.
- Demonstrate good interpersonal skills and to maintain positive working relationships at all levels within the organisation and externally
- Can represent the organisation in a professional manner
- Demonstrate a structured approach and effective time management skills including the ability to juggle competing priorities to meet deadlines
- Self-motivated but also a team player
- Ability to work un-supervised
- Analytical and problem solving
- A high level of self motivation and personal accountability
- Ability to take a neutral judgment
- Business awareness in a commercial environment
- Working knowledge of evaluating and handling “intelligence”
- Capable of handling sensitive and confidential material
- High degree of organisational skill in terms of prioritising and managing work loads
- 5 Grade A-C’s GCSE’s or equivalent including Maths and English
- Good and accurate computer keyboard skills; proficient in Excel and Word
- Verbal and written communication to an exceptional standard
- High ethical and professional standards
- Ability to work in a fast paced and changing environment
- Flexibility around extended hours at busy periods
- Flexible and committed to a career as well as willingness to pursue professional study

Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our ‘Disruptive Thinking’ innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.

To find out more detail please follow the link below:

  • Desk Top Investigator

    1 week ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Desktop Investigator Division: Solutions UK and Ireland** **Department: Davies Special Investigations** **Location: Mix of Home Working and maintaining a presence at a local Davies office** **Hours of Employment: 37.5 hours per week** **#INDHP** **Job purpose**: To work as part of the Davies Special Investigations team The role will involve...

  • Desktop Team Lead

    2 weeks ago

    Bradley Stoke, United Kingdom Datasource Full time

    **Introduction**: Our client is looking for an experienced Desktop Support Engineer with at least 1 years’ experience of team leadership to join a busy team of 4, supporting over 1000 users on site, along with an additional 200 users on 8 satellite sites. This role will include 75% hands on desktop support, with 25% team leadership: prioritising work,...

  • Desk Top Loss Adjuster

    7 days ago

    Stoke-on-Trent, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical...

  • Desk Top Loss Adjuster

    1 week ago

    Stoke-on-Trent, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical...

  • Desk Top Loss Adjuster

    1 week ago

    Stoke-On-Trent, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical...

  • Desk Top Loss Adjuster

    1 week ago

    Stoke-on-Trent, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical...

  • Desk Top Loss Adjuster

    7 days ago

    Stoke-On-Trent, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical...

  • Desk Top Loss Adjuster

    1 week ago

    Stoke-On-Trent, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical...

  • Desk Top Loss Adjuster

    1 week ago

    Stoke-on-Trent, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical...

  • Desk Top Loss Adjuster

    2 weeks ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field.  If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their...

  • Desk Top Loss Adjuster

    7 days ago

    Stoke-On-Trent, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical...

  • Field Claims Adjuster

    6 days ago

    Stoke-on-Trent, Staffordshire, United Kingdom Davies Full time

    Job Description We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms...

  • Desk Top Loss Adjuster

    1 week ago

    Stoke-on-Trent, Staffordshire, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their...

  • Desk Top Loss Adjuster

    1 week ago

    Stoke-On-Trent, UK, Staffordshire, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical...

  • Desk Top Loss Adjuster

    1 week ago

    Stoke-on-Trent, Staffordshire, United Kingdom Davies Full time

    We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their...

  • Desk Top Loss Adjuster

    6 days ago

    Stoke-on-Trent, Staffordshire, United Kingdom Davies Full time

    Job Description We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms...

  • Safety Technician, UKIE WHS AMZL

    4 weeks ago

    Stoke-on-Trent, United Kingdom Amazon UK Services Ltd. Full time

    This position requires flexibility to work Night Shifts & Weekends. We are currently looking to hire a Workplace Health & Safety Technician to join the team and play a critical role in supporting the Amazon Logistics Operational teams onsite. We are looking for an independent individual who can still be a team player with the current WHS team members.The...

  • Safety Technician, UKIE WHS AMZL

    2 months ago

    Stoke-on-Trent, United Kingdom Amazon UK Services Ltd. Full time

    This position requires flexibility to work Night Shifts & Weekends. We are currently looking to hire a Workplace Health & Safety Technician to join the team and play a critical role in supporting the Amazon Logistics Operational teams onsite. We are looking for an independent individual who can still be a team player with the current WHS team members.The...

  • 2nd Line IT Orders Teams Supervisor

    3 weeks ago

    Stoke-on-Trent, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    The main purpose of this role is to undertake the procurement of all IT & Telecom related equipment and services on behalf of the S&SHIS and its Customer organisations. To provide an internal procurement service to S&SHIS colleagues and teams. To provide administrative and billing support to the IT Orders manager. To manage the apprentice/temporary staff...

  • Service Desk Analyst

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Punch Pubs & Co Full time

    Join our award-winning pub familyScroll down for a complete overview of what this job will require Are you the right candidate for this opportunityRole PurposeWorking with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will...