Customer Service Team Leader

3 days ago


Knutton, United Kingdom E3 Recruitment Full time
About the Role

We are seeking an experienced Customer Service Team Leader to join our team at E3 Recruitment. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and driving improvements to our customer service experience.

Key Responsibilities
  • Lead a team of customer service representatives and provide coaching and mentoring to ensure excellent customer service delivery
  • Develop and implement processes and systems to improve customer service efficiency and effectiveness
  • Monitor and analyze customer service metrics to identify areas for improvement
  • Collaborate with other teams to ensure seamless customer service delivery
What We Offer
  • A competitive salary of circa £30k per annum
  • A company pension scheme with employer matching up to 10%
  • Hybrid working opportunities
  • Training and development opportunities to support your career growth
Requirements
  • Proven experience in customer service leadership or management
  • Strong coaching and mentoring skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
Working with Us

We are a leading recruitment agency with a passion for delivering exceptional customer service. We offer a dynamic and supportive work environment, with opportunities for career growth and development.



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