Customer Operations Specialist

1 week ago


Dundee, Dundee City, United Kingdom Marks & Spencer Plc Full time

Job Summary:

As a Customer Assistant at Marks & Spencer Plc, you will play a vital role in delivering exceptional customer service and contributing to the success of our store operations.

Key Responsibilities:

  • Customer Service: Serve customers efficiently, promptly, and with a smile, ensuring a positive shopping experience.
  • Store Operations: Maintain a clean, tidy, and well-organized store environment, adhering to company standards.
  • Digital Tools: Utilize digital tools and applications to enhance customer engagement and store operations.
  • Communication: Effectively communicate with colleagues, store leadership, and customers to ensure seamless store operations.

Requirements:

  • Availability: Work flexible hours, including weekends and holidays, to meet customer demands.
  • Skills: Excellent communication and interpersonal skills, with a customer-focused approach.
  • Knowledge: Comprehensive knowledge of customer shopping channels, products, and services.


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