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Service Advisor

2 months ago

Epsom, Surrey, United Kingdom Pybus Recruitment Ltd Full time
Job Title: Service Advisor

Location: Epsom, Surrey

Salary: Up to £34,000 (depending on experience) + bonus (OTE £40,000+)

Department: Aftersales

Our client, a leading employer in the industry, is seeking a highly skilled Service Advisor to join their team in Epsom, Surrey. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring a high standard of quality workmanship.

Job Purpose:

To drive customer satisfaction and deliver a courteous and efficient reception experience. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan' and support continuous process improvement.

Key Responsibilities:
  • Drive the standard in customer care with the diverse customer base.
  • Manage the relationship between customer and dealership.
  • Manage the service process effectively.
  • Go beyond process in delivering exceptional customer service.
  • Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.
Requirements:
  • Administrative experience.
  • Able to handle sensitive and confidential information.
  • Excellent communication and customer service skills with experience handling complaints.
  • Evidence of customer facing administrative experience.
  • Experience in a selling/customer service environment.
  • Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
  • Evidence of 'Right to work in the UK'.
Benefits:
  • Industry leading package.
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
  • Bonus payments based upon your performance.
  • Pension Scheme & Life Assurance.
  • Ford Privilege vehicle purchase scheme.
  • Discount on Service, Bodyshop and Parts.
  • 1 day each year to volunteer for a charity of your choice.
  • Cycle to work purchase scheme.
  • Access to Perks at Work discount website.