Financial Service Advisor
1 month ago
At Utility Warehouse, we're on a mission to deliver exceptional customer experiences. As a Financial Service Advisor, you'll play a vital role in ensuring our customers receive the highest level of service and support.
Key Responsibilities:- Provide exceptional customer service via phone, addressing inquiries, resolving issues, and offering solutions.
- Handle customer complaints with empathy and patience, aiming for first-call resolution whenever possible.
- Collaborate with team members and managers to meet performance targets and maintain service standards.
- Stay updated on product knowledge, company policies, and procedures to assist customers effectively.
- Adhere to call centre policies regarding attendance, punctuality, and adherence to schedules.
- A competitive salary of £23,000 to £25,000, depending on industry experience, plus an additional £500 on passing probation and an increase to £26,000 after two years assuming performance.
- Huge opportunities for exposure and development as we scale up.
- Access to Spark, a holistic approach to learning and development created by UW to empower our people's personal and professional growth.
- 33 days holiday, including Bank Holidays.
- Life Insurance up to 4 x your salary.
- Discounted healthcare and medical cash plans.
- A free virtual GP service.
- Private pension scheme.
- Share options and Save As You Earn Scheme.
- A range of Health & Wellbeing benefits, including a confidential Employee Assistance Programme, virtual fitness classes, and wellness tools.
- Discounted UW services (30% mobile & broadband, 10% energy & insurance).
- A UW cashback card, earning you cashback on all your spending.
Join a high-growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions while learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
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