Financial Service Advisor

1 month ago


London, Greater London, United Kingdom Utility Warehouse Full time
Financial Service Advisor Job Description

At Utility Warehouse, we're on a mission to deliver exceptional customer experiences. As a Financial Service Advisor, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Provide exceptional customer service via phone, addressing inquiries, resolving issues, and offering solutions.
  • Handle customer complaints with empathy and patience, aiming for first-call resolution whenever possible.
  • Collaborate with team members and managers to meet performance targets and maintain service standards.
  • Stay updated on product knowledge, company policies, and procedures to assist customers effectively.
  • Adhere to call centre policies regarding attendance, punctuality, and adherence to schedules.
What You'll Get:
  • A competitive salary of £23,000 to £25,000, depending on industry experience, plus an additional £500 on passing probation and an increase to £26,000 after two years assuming performance.
  • Huge opportunities for exposure and development as we scale up.
  • Access to Spark, a holistic approach to learning and development created by UW to empower our people's personal and professional growth.
  • 33 days holiday, including Bank Holidays.
  • Life Insurance up to 4 x your salary.
  • Discounted healthcare and medical cash plans.
  • A free virtual GP service.
  • Private pension scheme.
  • Share options and Save As You Earn Scheme.
  • A range of Health & Wellbeing benefits, including a confidential Employee Assistance Programme, virtual fitness classes, and wellness tools.
  • Discounted UW services (30% mobile & broadband, 10% energy & insurance).
  • A UW cashback card, earning you cashback on all your spending.
Why Work for Us?

Join a high-growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions while learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.



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