Reliable Product Delivery Specialist
6 days ago
We are seeking a skilled Service Technician to join our team at Medstrom, where you will play a crucial role in ensuring the timely and efficient delivery of products to customer sites.
About UsMedstrom is a pioneering organization that has disrupted the market by providing innovative products and services to busy customers. With a strong focus on patient care, we have grown substantially since our establishment in 2010.
In 2022, we transitioned to an Employee Ownership Trust (EOT), allowing each employee to have a vested interest in the company's success. This unique model has enabled us to maintain an open culture and ethos while driving growth and career opportunities.
The RoleAs a Service Technician, your primary responsibility will be to deliver clean, ready-to-use products to and around customer sites, collect used products for decontamination, and conduct routine maintenance activities. You will also provide product demonstrations and basic training to staff, ensuring seamless integration with our job management system.
Main responsibilities include:
- Delivering products to customer sites, adhering to specific service level agreements
- Collecting used products for decontamination and return to the service location
- Disinfecting, function checking, repairing, and electrical-safety testing products
- Recording all activities via our job management system
- Maintaining available product stock and spare parts inventory
- Completing product modifications when required
- Providing product demonstrations and basic training to staff
To succeed in this role, you should possess or be willing to develop the following skills and qualifications:
- Mechanical or electrical background desirable but not essential, as full training will be provided
- Experience in delivery driving and route planning would be advantageous
- Full UK driving license required, with long wheelbase van training and support available for confidence building
- A proactive, can-do attitude
- Excellent customer service and communication skills
- Ability to work independently, following procedures to achieve deadlines
- Basic PC skills, including email and MS Office
- DBS Checked or willingness to complete one
We offer a competitive basic salary of £22,500, with an estimated potential earning of approximately £26,000+ with on-call payments. Additional benefits include:
- Competitive pension scheme
- 33 days holiday inclusive of Bank Holidays
- Discounts and cashback on shopping, supermarkets, and holidays through our rewards scheme
- Salary Sacrifice Schemes, including Cycle to Work
- Full induction and great training and support from dedicated team members
- Treat on your birthday
- Participation in an Employee Ownership Trust (EOT) with associated benefits
You will be based at our new Haydock service centre, covering customers in the Wigan area. The working hours are Monday to Friday, 8:30am-4:30pm, with participation in an out-of-hours on-call rota once trained, covering one in three weekends with additional on-call payments.
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