Business Process Operations Specialist

1 day ago


Glasgow, Glasgow City, United Kingdom Shawbrook Bank Full time
About Us

We're Shawbrook Bank, a forward-thinking financial services provider focused on delivering innovative solutions to meet the evolving needs of our customers. Our team is passionate about creating products and services that make a real difference in people's lives.

Job Description: Business Process Operations Specialist

The Business Process Operations Specialist is an essential part of our operations team, driving efficiency and effectiveness across our business. This role requires strong analytical skills, effective communication, and the ability to work collaboratively in a dynamic environment.

Key Responsibilities:

  • Financial Transactions: Manage completion and in-life customer service and support activities related to financial transactions, ensuring an exceptional customer experience.
  • Operational Finance Tasks: Perform a range of operational finance tasks, including request daily mortgage funds from funder, prepare and send loan payment file to finance for release of funds to solicitors, process post-completion servicing system checks, and more.
  • Customer Communication: Provide prompt and professional responses to customer inquiries via email and phone.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.

Requirements:

  • Strong Background: A minimum of 2 years' experience in a similar role within the financial services industry, preferably in secured lending or residential mortgage markets.
  • Technical Skills: Advanced MS Office skills, with expertise in Excel, Word, and PowerPoint.
  • Problem-Solving: Proven ability to analyze complex problems, identify solutions, and implement changes.

What We Offer:

  • Competitive Salary: £45,000 per annum, reflecting the importance of this role in our organization.
  • Annual Leave: 25 days' annual leave, allowing for relaxation and rejuvenation.
  • Pension and Healthcare: Contributory pension scheme and comprehensive healthcare benefits, demonstrating our commitment to employee well-being.
  • Flexible Working Hours: Hybrid working arrangements, enabling a balance between work and personal life.
  • Positive Work Environment: A supportive and inclusive workplace culture, fostering growth and development.


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