Senior IT Service Delivery Lead

16 hours ago


Manchester, United Kingdom Department of Work & Pensions - Digital Full time

**About the Role**

We're looking for a seasoned IT professional to lead our IT service management function. As a Senior IT Service Manager, you'll be responsible for driving analysis and resolution of complex issues, ensuring that services meet agreed targets and are aligned with quality, risk, and security standards.

**Responsibilities**

* Manage digital products and services to ensure they meet user requirements and deliver value for money* Develop and implement service improvement plans to enhance user experience and reduce costs* Collaborate with cross-functional teams to identify and mitigate risks and ensure compliance with SLAs* Provide out-of-hours major incident support on a 24/7 rota basis (on-call payments apply)*

**Requirements**

We're looking for someone with a strong background in IT service management, preferably with experience in a framework such as ITIL. You should have excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

**What We Offer**

We offer a competitive salary from £42,614 to £45,081, depending on experience, plus a range of benefits including a generous pension scheme, flexible working options, and opportunities for professional development and career progression.



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