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Anti Money Laundering and Fraud Investigator
2 months ago
About this role
At Capital One, we're committed to protecting our business from financial crime while putting our customers at the heart of everything we do. Our Fraud team plays a critical role in achieving this goal.
Key responsibilities
- Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes
- Be flexible and have the ability to move between workstreams to meet service requirements
- Protect the business from financial losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses; negotiate with merchants and banks regarding the settlement of transaction disputes; and escalate cases to Pre Arbitration where appropriate
- Be the point of contact for offshore vendors and other areas of the UK operation
- Support the ongoing development of the department by identifying opportunities for streamlining and automation of processes
- Take ownership of cases with end-to-end case management and one-call resolution
What we're looking for
- Adaptable in a fast-paced, quick-changing environment
- Expert attention to detail
- A team player that acts with integrity and treats our customers and associates with respect
- Demonstration of solid judgment
- A great communicator, both verbally and in writing, communicating effectively to customers and third parties
What's in it for you
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programs
- Immediate access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance – with flexible benefits available, including season-ticket loans, cycle-to-work scheme, and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you