Anti Money Laundering and Fraud Investigator

1 month ago


Nottingham, Nottingham, United Kingdom Capital One Full time

About the Role

Capital One's Fraud team is dedicated to protecting the business from fraud losses while putting the customer at the heart of everything we do. As a Fraud Investigator, you'll play a crucial role in investigating and resolving disputes, ensuring the integrity of our systems and processes.

Key Responsibilities

  • Investigate inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes.
  • Proactively identify fraudulent applications and transactions to protect the business and customers.
  • Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses.
  • Collaborate with offshore vendors and other areas of the UK operation to ensure seamless service delivery.

What We Offer

  • A comprehensive training program to develop your skills and knowledge in Fraud investigation and dispute resolution.
  • A dynamic and supportive team environment that encourages collaboration and innovation.
  • A range of benefits, including pension scheme, generous holiday entitlement, and private medical insurance.

Working Arrangements

As a Fraud Investigator, you'll work in our Nottingham head-office, with the opportunity to work from home one day a week. Our office features open-plan workspaces, a fully-serviced gym, and a subsidised restaurant.



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