Anti Money Laundering and Fraud Investigator
1 month ago
About the Role
Capital One's Fraud team is dedicated to protecting the business from fraud losses while putting the customer at the heart of everything we do. As a Fraud Investigator, you'll play a crucial role in investigating and resolving disputes, ensuring the integrity of our systems and processes.
Key Responsibilities
- Investigate inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes.
- Proactively identify fraudulent applications and transactions to protect the business and customers.
- Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses.
- Collaborate with offshore vendors and other areas of the UK operation to ensure seamless service delivery.
What We Offer
- A comprehensive training program to develop your skills and knowledge in Fraud investigation and dispute resolution.
- A dynamic and supportive team environment that encourages collaboration and innovation.
- A range of benefits, including pension scheme, generous holiday entitlement, and private medical insurance.
Working Arrangements
As a Fraud Investigator, you'll work in our Nottingham head-office, with the opportunity to work from home one day a week. Our office features open-plan workspaces, a fully-serviced gym, and a subsidised restaurant.
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