Anti Money Laundering Investigator

2 days ago

Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

About this role

We're seeking a skilled Fraud Investigator to join our team at Capital One (Europe) plc. As a Fraud Investigator, you'll play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.

Key responsibilities

  • Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes
  • Be flexible and have the ability to move between workstreams to meet service requirements
  • Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
  • Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses; negotiate with both merchants and banks regarding the settlement of transaction disputes; and escalate cases to Pre Arbitration where appropriate
  • Be the point of contact for offshore vendors and other areas of the UK operation
  • Support the ongoing development of the department by identifying opportunities for streamlining and automation of processes
  • Take ownership of cases with end-to-end case management and one-call resolution

What we're looking for

  • Adaptable in a fast-paced, quick-changing environment
  • Expert attention to detail
  • A team player that acts with integrity and treats our customers and associates with respect
  • Demonstration of solid judgment
  • A great communicator, both verbal and written, communicating effectively to customers and third parties

What's in it for you

  • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programs
  • Immediate access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance – with flexible benefits available, including season-ticket loans, cycle-to-work scheme, and enhanced parental leave
  • Open-plan workspaces and accessible facilities designed to inspire and support you

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