Anti Money Laundering Investigator

2 months ago

Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

About this role

We're seeking a skilled Fraud Investigator to join our team at Capital One (Europe) plc. As a Fraud Investigator, you'll play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.

Key responsibilities

  • Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes
  • Be flexible and have the ability to move between workstreams to meet service requirements
  • Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
  • Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses; negotiate with both merchants and banks regarding the settlement of transaction disputes; and escalate cases to Pre Arbitration where appropriate
  • Be the point of contact for offshore vendors and other areas of the UK operation
  • Support the ongoing development of the department by identifying opportunities for streamlining and automation of processes
  • Take ownership of cases with end-to-end case management and one-call resolution

What we're looking for

  • Adaptable in a fast-paced, quick-changing environment
  • Expert attention to detail
  • A team player that acts with integrity and treats our customers and associates with respect
  • Demonstration of solid judgment
  • A great communicator, both verbal and written, communicating effectively to customers and third parties

What's in it for you

  • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programs
  • Immediate access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance – with flexible benefits available, including season-ticket loans, cycle-to-work scheme, and enhanced parental leave
  • Open-plan workspaces and accessible facilities designed to inspire and support you

  • Anti Money Laundering and Fraud Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About this roleWe're seeking a skilled Anti Money Laundering and Fraud Investigator to join our Fraud team, where you'll play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.As a member of our team, you'll investigate various types of fraud, including application fraud, account...

  • Anti Money Laundering and Fraud Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About this roleWe're seeking a skilled Anti Money Laundering and Fraud Investigator to join our Fraud team, where you'll play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.As a member of our team, you'll investigate various types of fraud, including application fraud, account...

  • Anti Money Laundering and Fraud Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a skilled Anti Money Laundering and Fraud Investigator to join our team at Capital One - UK. As a key member of our Fraud team, you will play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.Key ResponsibilitiesInvestigate all forms of inbound and outbound...

  • Anti Money Laundering and Fraud Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About this roleWe are seeking a skilled Anti Money Laundering and Fraud Investigator to join our Fraud team, which protects the business from fraud losses while putting the customer at the heart of everything we do.As a member of the Fraud team, you will work to investigate:Application FraudAccount TakeoverDisputesKey responsibilitiesYou will be responsible...

  • Anti Money Laundering and Fraud Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About this roleWe are seeking a skilled Anti Money Laundering and Fraud Investigator to join our Fraud team, which protects the business from fraud losses while putting the customer at the heart of everything we do.As a member of the Fraud team, you will work to investigate:Application FraudAccount TakeoverDisputesKey responsibilitiesYou will be responsible...

  • Anti Money Laundering Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    Fraud Investigator RoleAt Capital One, we're committed to protecting our customers and business from financial crime. As a Fraud Investigator, you'll play a critical role in our efforts to prevent and detect fraudulent activities.Key ResponsibilitiesInvestigate and analyze complex financial transactions to identify potential fraud patterns and...

  • Anti Money Laundering Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    Fraud Investigator RoleAt Capital One, we're committed to protecting our customers and business from financial crime. As a Fraud Investigator, you'll play a critical role in our efforts to prevent and detect fraudulent activities.Key ResponsibilitiesInvestigate and analyze complex financial transactions to identify potential fraud patterns and...

  • Anti Money Laundering Investigator

    2 months ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    Fraud Investigator RoleAt Capital One, we're committed to protecting our customers and business from financial crime. As a Fraud Investigator, you'll play a critical role in our efforts to prevent and detect fraudulent activities.Key ResponsibilitiesInvestigate and analyze complex financial transactions to identify potential fraud patterns and...

  • Anti Money Laundering Investigator

    2 months ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    Fraud Investigator RoleAt Capital One, we're committed to protecting our customers and business from financial crime. As a Fraud Investigator, you'll play a critical role in our efforts to prevent and detect fraudulent activities.Key ResponsibilitiesInvestigate and analyze complex financial transactions to identify potential fraud patterns and...

  • Anti Money Laundering Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About this roleWe're seeking a skilled Fraud Investigator to join our team at Capital One - UK. As a Fraud Investigator, you'll play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.Key responsibilitiesInvestigate all forms of inbound and outbound cardholder contact for all areas of...

  • Anti Money Laundering Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About this roleWe're seeking a skilled Fraud Investigator to join our team at Capital One - UK. As a Fraud Investigator, you'll play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.Key responsibilitiesInvestigate all forms of inbound and outbound cardholder contact for all areas of...

  • Anti Money Laundering Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About this roleWe're seeking a skilled Fraud Investigator to join our team at Capital One - UK. As a Fraud Investigator, you'll play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.Key responsibilitiesInvestigate all forms of inbound and outbound cardholder contact for all areas of...

  • Anti Money Laundering Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About this roleWe're seeking a skilled Fraud Investigator to join our team at Capital One - UK. As a Fraud Investigator, you'll play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.Key responsibilitiesInvestigate all forms of inbound and outbound cardholder contact for all areas of...

  • Anti Money Laundering and Fraud Investigator

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About the RoleCapital One's Fraud team is dedicated to protecting the business from fraud losses while putting the customer at the heart of everything we do. As a Fraud Investigator, you'll play a crucial role in investigating and resolving disputes, ensuring the integrity of our systems and processes.Key ResponsibilitiesInvestigate inbound and outbound...

  • Anti Money Laundering and Fraud Investigator

    1 month ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    Fraud Investigator RoleAt Capital One, we're committed to protecting our business from fraud losses while putting our customers at the heart of everything we do. As a Fraud Investigator, you'll play a critical role in investigating and preventing financial crime.Key ResponsibilitiesInvestigate application fraud, account takeover, and other forms of financial...

  • Anti Money Laundering and Fraud Investigator

    1 month ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    Fraud Investigator RoleAt Capital One, we're committed to protecting our business from fraud losses while putting our customers at the heart of everything we do. As a Fraud Investigator, you'll play a critical role in investigating and preventing financial crime.Key ResponsibilitiesInvestigate application fraud, account takeover, and other forms of financial...

  • Anti Money Laundering and Fraud Investigator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    Fraud Investigator RoleAt Capital One, we're committed to protecting our business and customers from financial crime. As a Fraud Investigator, you'll play a critical role in identifying and preventing fraudulent activities.Investigate application fraud, account takeover, and other forms of financial crimeWork with our team to develop and implement strategies...

  • Anti Money Laundering and Fraud Investigator

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    At Capital One, we're seeking a skilled Fraud Investigator to join our team in the UK. As a Fraud Investigator, you'll play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.Our Fraud team is responsible for investigating various types of fraud, including application fraud, account...

  • Anti Money Laundering and Fraud Investigator

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    Fraud Investigator RoleAt Capital One, we're committed to protecting our business from fraud losses while putting our customers at the heart of everything we do.Key ResponsibilitiesInvestigate application fraud, account takeover, and disputesProtect the business from fraud losses by identifying and preventing fraudulent applications and transactionsInterpret...

  • Anti Money Laundering and Fraud Investigator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About the RoleCapital One's Fraud team is dedicated to protecting the business from fraud losses while putting the customer at the heart of everything we do. As a member of this team, you'll play a crucial role in investigating and preventing financial crime.Key ResponsibilitiesInvestigate all forms of inbound and outbound cardholder contact for fraud and...