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Care Home Administrator
2 months ago
About Gold Care Homes:
Gold Care Homes is a leading provider of high-quality care services for older adults in the UK. Our care homes offer a warm, welcoming, and supportive environment for residents to live their lives to the fullest.
Job Summary:
We are seeking an experienced and skilled Administrator to join our team at Bletchley House Care Home. As an Administrator, you will play a vital role in ensuring the smooth operation of our care home, providing administrative support to our staff and residents.
Key Responsibilities:
- Provide general reception duties, including taking calls, transferring to departments, and greeting visitors.
- Assist with general correspondence, telephone enquiries, and reception duties, including preparation of timesheets and submission of summaries relating to payroll, record keeping, and taking minutes of meetings.
- Provide accurate and efficient typing support from written and recorded material, utilizing Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times.
- Support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation, and coordination of meetings.
- Coordinate the duty rota, liaise with Bank and Agency staff when required.
- Sort and distribute mail accordingly throughout the Home.
- Support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
- Keep accurate records of all relevant residents' documentation, including financial contracts, monthly invoice requests, and payments, pocket money cash records, and sundry invoices.
- Provide all financial invoicing and information to clients (or next of kin), including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
- Maintain records of client admissions, hospitalization, and discharges to ensure correct charges are invoiced.
- Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services' Finance department. Chase late payments.
- Provide monthly summary of invoices issued and payments received to Head Office. All management information to be supplied to line manager monthly.
- Prepare and submit data relating to petty cash and wages totals-monthly.
- Match supplier invoices/delivery notes and obtain authorization to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
- Provide an efficient telephone and reception service to the general public and relatives/visitors to the home.
- Attend training courses and sessions as required.
- Maintain client, staff, and business confidentiality at all times.
- Prepare and maintain stationery orders, stock, and records.
- To answer the telephone, record accurate messages, respond positively to problems and queries, and deal appropriately with any visitors to the home.
- To ensure all internal and external customer interactions are met with a welcoming and professional manner.
What We Offer:
- Salary starting from £24,000 depending on experience.
- ESAS – Salary Advance.
- Employee Assistance Programme.
- Perkbox.
- Employee of the Month.
- Long-term service awards.
- Blue Light Card.
- Professional Development.
- Refer a Friend.