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Care Home Administrator

2 months ago

Bletchley, Milton Keynes, United Kingdom Gold Care Homes Full time

About Gold Care Homes:

We are a warm, friendly, and welcoming care home provider offering 24-hour care and support for older adults in Milton Keynes.

Job Summary:

We are seeking an experienced Administrator to join our team at Bletchley House Care Home. The successful candidate will provide administrative support to the Home Manager and Deputy Manager, ensuring the smooth operation of the home.

Key Responsibilities:

  • General reception duties, including taking calls, transferring to departments, and greeting visitors.
  • Correspondence, telephone enquiries, and reception duties, including preparation of timesheets and submission of summaries relating to payroll, record keeping, and taking minutes of meetings.
  • Providing accurate and efficient typing support from written and recorded material, utilizing Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times.
  • Supporting the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation, and coordination of meetings.
  • Coordinating the duty rota, liaising with Bank and Agency staff when required.
  • Sorting and distributing mail accordingly throughout the home.
  • Supporting the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
  • Keeping accurate records of all relevant residents' documentation, including financial contracts, monthly invoice requests, and payments, pocket money cash records, and sundry invoices.
  • Providing all financial invoicing and information to clients (or next of kin), including sundry invoices. Liaising where necessary to resolve queries and corrections and following up any unpaid invoices.
  • Maintaining records of client admissions, hospitalization, and discharges to ensure correct charges are invoiced.
  • Processing Social Services Assessment forms. Invoicing and liaising where necessary with Social Services' Finance department. Chasing late payments.
  • Providing a monthly summary of invoices issued and payments received to Head Office. All management information to be supplied to line manager monthly.
  • Preparing and submitting data relating to petty cash and wages totals-monthly.
  • Matching supplier invoices/delivery notes and obtaining authorization to pay prior to submission to Head Office for payment. Liaising with suppliers on queries and referring to home manager where problems exist.
  • Providing an efficient telephone and reception service to the general public and relatives/visitors to the home.
  • Attending training courses and sessions as required.
  • Maintaining client, staff, and business confidentiality at all times.
  • Preparing and maintaining stationery orders, stock, and records.
  • To answer the telephone, record accurate messages, respond positively to problems and queries, and deal appropriately with any visitors to the home.
  • To ensure all internal and external customer interactions are met with a welcoming and professional manner.

What We Offer:

  • Salary starting from £24,000 depending on experience.
  • ESAS – Salary Advance.
  • Employee Assistance Programme.
  • Perkbox.
  • Employee of the Month.
  • Long-term service awards.
  • Blue Light Card.
  • Professional Development.
  • Refer a Friend.