Care Home Administrator

3 weeks ago

Bletchley, Milton Keynes, United Kingdom Gold Care Homes Full time

About Gold Care Homes:

We are a warm, friendly, and welcoming nursing home offering 24-hour care and support for older adults in Milton Keynes.

Job Summary:

We are seeking an Administrator to provide general reception duties, take calls, transfer to departments, greet visitors, and perform various administrative tasks.

Key Responsibilities:

  • General reception duties, taking calls, transferring to departments, greeting visitors
  • General correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings
  • Provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
  • Support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings
  • Coordinate the duty rota, liaise with Bank and Agency staff when required
  • Sort and distribute mail accordingly throughout the Home
  • Support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete
  • Keep accurate records of all relevant residents' documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices
  • Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices
  • Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced
  • Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services' Finance department. Chase late payments
  • Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly
  • Prepare and submit data relating to petty cash and wages totals-monthly
  • Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist
  • Provide an efficient telephone and reception service to the general public and relatives /visitors to the home
  • Attend training courses and sessions as required
  • Maintain client, staff and business confidentiality at all times
  • Prepare and maintain stationary orders, stock and records
  • To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home
  • To ensure all internal and external customer interactions are met with a welcoming and professional manner

What We Offer:

  • Salary starting from £24,000 depending on experience
  • ESAS – Salary Advance
  • Employee Assistance Programme
  • Perkbox
  • Employee of the Month
  • Long term service awards
  • Blue Light Card
  • Professional Development
  • Refer a Friend

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