ICT Support Specialist

2 weeks ago

St Asaph, Denbighshire, United Kingdom NHS Full time
About the Role

We are seeking a highly motivated and enthusiastic ICT Support Officer to join our dynamic team. As a key member of our Informatics service, you will play a vital role in delivering and supporting ICT solutions that make a difference to our users.

Key Responsibilities
  1. Provide operational support across a range of ICT system solutions, including training and support of ICT skills, system solutions, and coordination of training activities.
  2. Respond to ICT-related issues reported via various channels, including the telephone, live chat, and informatics portal, in a polite and professional manner.
  3. Record accurately all ICT-related issues within our Service Desk's incident management tool.
  4. Provide first-line technical support, including analysis and diagnosis of hardware and software problems to initiate corrective action.
  5. Deliver a high-level customer-focused service, with evidence of Continual Professional Development.
About Us

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a range of services for a population of around 700,000. We are committed to promoting equality and diversity and are proud to welcome applicants under the Disability Confident Employer scheme.

What We Offer

As an ICT Support Officer, you will have the opportunity to work in a dynamic and supportive environment, with access to training and development opportunities. You will also have the chance to make a real difference to the lives of our users.

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