Client Services Officer

1 month ago

London, Greater London, United Kingdom Bupa Full time

Job Title: Client Services Officer

Job Summary:

We are seeking a highly organized and detail-oriented Client Services Officer to join our dynamic Consultant Clinics team within the Contact Centre team located at our head office in High Street Kensington. As a Client Services Officer, you will play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.

Key Responsibilities:

  • Generate consultant billing charges daily.
  • Use reports to collate information between Appointments Booking System and CRM solution.
  • Use reports to identify opportunities for increasing efficiencies in clinic scheduling.
  • Liaise with consultants to advise on maximising clinic capacities.
  • Maintain and promote an efficient and high-quality service to all internal and external clients inclusive of patients, their families, clinicians, and members of the general public.
  • Be responsible for ensuring the integrity and quality of both computerised and manual data.
  • Administer all Contact Centre email enquiries.
  • Administer all consultant email requests including the amending, cancelling, and creating of new clinics.
  • Carry out other duties as required by the Contact Centre supervisor.
  • Administer/booking appointments via third parties including Health Services Pathways for Bupa clinics and external referral pathways.

Requirements:

  • Experience working within a Contact Centre and/or with administrative duties.
  • Excellent customer service skills.
  • Knowledge of medical terminology desirable but not essential.

What We Offer:

  • Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Annual Health Services Bonus Scheme.
  • Support with travel costs via a season ticket loan or cycle2work.
  • Various other benefits and online discounts.

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