Technical Support Specialist

1 day ago


Oxford, Oxfordshire, United Kingdom Get Support IT Services Limited Full time

At Get Support IT Services Limited, we are seeking a highly skilled Technical Support Specialist to join our team. As an IT Engineer, you will be responsible for providing first-class customer service and support to our clients.

The ideal candidate will have excellent problem-solving skills, a good understanding of Windows Server including Active Directory, server roles and features, Microsoft Exchange, and Microsoft Windows Desktop OS. Experience in IT support and troubleshooting TCP/IP Networking is also essential.

This role offers a competitive salary of £35,000 - £45,000 per annum, depending on experience. You will work in our office in Summertown, Oxford with some site calls to customers in Oxford and around the UK.

The main duties of the Technical Support Specialist include:

  • Providing first-class customer service and support to customers
  • Solution implementation
  • Documentation of actions and findings
  • Communication with customers throughout process
  • Escalation of problem where appropriate


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