Insight and Advocacy Lead

1 week ago


London, Greater London, United Kingdom Harnham Full time

**Job Title:** Customer Insight Manager

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**Location:** London

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**Job Type:** Full-time

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**About Us**

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We are a leading insurance company committed to delivering exceptional customer experiences.

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**Job Description**

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As a Customer Insight Manager, you will be responsible for analyzing Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for diverse customer segments. You will contribute to strategic planning with data-driven insights, defining and measuring customer perceptions consistently across all products and journeys.

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**Requirements**

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  • \
  • Proven experience mentoring and coaching teams.\
  • Expertise in leading Customer Experience (CX) initiatives.\
  • Strong insight generation and storytelling skills, with a focus on actionable recommendations.\
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The estimated salary for this role is £70,000, based on location and industry standards.



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