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Customer Service Representative
2 months ago
At NAHL Group PLC, we're dedicated to making a positive impact on people's lives. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive the support they need during challenging times.
Job SummaryWe're seeking a skilled and empathetic Helpline Advisor to join our team. As a Helpline Advisor, you'll play a vital role in providing support to our customers who have suffered an injury that wasn't their fault. Your primary responsibility will be to deliver an exceptional customer service experience, ensuring that our customers feel valued, respected, and supported throughout their claims journey.
Key Responsibilities- Provide empathetic and professional support to customers via phone and other communication channels
- Assess customer needs and provide guidance on the claims process
- Collaborate with internal teams to ensure seamless customer service experience
- Meet and exceed customer satisfaction targets
- Stay up-to-date with industry developments and best practices
- Excellent customer service skills and a passion for delivering exceptional experiences
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of the claims process and industry regulations
- Grade C at English GCSE or equivalent
- A competitive salary of £23,500
- A monthly performance-related bonus
- 25 days of annual leave
- A contributory pension scheme
- A healthcare scheme with up to £1,000 claimable per year
- Death in service cover of 3 x salary
- Perks at Work membership with exclusive discounts
- Community Day on us: volunteer in your community for one day each year
- CPD Opportunities: training and development to boost your confidence and career
We're a dynamic and innovative company that values diversity, inclusivity, and employee well-being. Our team is passionate about making a difference, and we're committed to creating a positive and supportive work environment. If you're a motivated and empathetic individual who is passionate about delivering exceptional customer service, we'd love to hear from you
