Culinary Operations Manager
7 days ago
We are seeking an experienced Culinary Operations Manager to join our team at Thomas Franks Ltd, a leading independent contract caterer. As a culinary expert with a passion for delivering exceptional food and service, you will be responsible for overseeing the front-of-house operations at one of our prestigious locations in Bristol.
Estimated Salary: £35,000 - £45,000 per annum
About UsThomas Franks is a founder-led, fresh food catering business that prides itself on excellence and service delivered with individuality, passion, and style. We take pride in creating unforgettable dining experiences for our clients and their guests.
Key Responsibilities- Chef De Party Management: Ensure all FOH staff are attending for work at the correct time and wearing clean appropriate uniform at the commencement of their shift.
- SERVICE Quality Control: Verify that all Service staff are working to the required standards.
- Schedule Creation and Re-assignment: Develop and implement the service rota, adjusting duties as necessary according to business requirements.
- Health & Safety Protocols: Confirm that cleaning and Health & Safety Records are completed daily.
- Shift Handovers: Conduct thorough handovers to a member of the Duty team after each shift.
- F&B Standards: Guarantee that the food served meets Thomas Franks' high standards.
- Service Area Preparation: Prepare all service areas for the day's business relating to that meal service.
- Special Function Preparation: Organize, set-up, serve, clear, clean, and store away any food, beverage, or equipment required for special functions.
- Stock Replenishment: Restock and replenish stocks and consumables as required during service periods.
- Inventory Management: Keep the kitchen informed of any food running out and pre-empt any delays in customer waiting.
- Hygiene and Cleaning Duties: Complete all necessary cleaning/hygiene duties.
- Customer Service: Serve customers, visitors, and guests in line with company and client service standards and expectations.
- Event Support: Assist with additional hours during and out of term time to support lettings, functions, and school events.
- Dietary Requirements: Ensure your staff know all special dietary requirements for pupils and staff on a daily basis.
- Teamwork and Communication Skills: Demonstrate strong teamwork abilities, listening skills, and the ability to work on your own initiative.
- Adaptability and Flexibility: Show willingness to adapt and be flexible as necessary.
- Reliability and Honesty: Demonstrate reliability, honesty, and an open, attentive approach to customer service.
- Verbal and Written Communication: Display a good understanding and use of verbal English and written English and reading skills.
- Previous Experience: Possess similar experience in customer and/or food preparation environments.
- Wider Wallet Scheme: Enjoy discounts at major retailers, restaurants, gyms, etc.
- Free Meals on Duty: Receive complimentary meals while on duty.
- Volunteers' Leave: Take up to one day per year for volunteering.
- Maternity/Paternity/Adoptive Leave: Enjoy enhanced leave benefits.
- Cycle-to-Work Scheme: Participate in our cycle-to-work scheme.
- Recommend-a-Friend Bonus: Receive a bonus for successful referrals.
- Individual Training and Development: Access unrivalled training and development opportunities.
- Apprenticeship Programme: Join our well-established apprenticeship programme.
- Team and Company Social Events: Participate in various social activities with colleagues and the company.
- Employee Assistance Programme: Utilize our employee assistance programme.
- Career Progression: Enjoy excellent career progression opportunities within a leading independent contract caterer.
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