IT Infrastructure Specialist
3 weeks ago
Job Overview:
">We are seeking a skilled IT Technician to join our team at Onyx-Conseil in Sharston, Manchester. The ideal candidate will have a strong understanding of Windows-based operating systems, network infrastructure, and computer hardware.
About the Role:
">The successful candidate will be responsible for ensuring the smooth operation of our company's IT technical resources, providing support to internal staff members with hardware or software issues.
Key Responsibilities:
">- ">
- Administration of in-house software;">
- Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;">
- Support for deployed printers, scanners, and other peripherals across the network;">
- Support for remote working arrangements through Microsoft Terminal Services;">
- Support for company mobile phones or other mobile devices;">
- Maintaining a comprehensive asset register and warranty database;">
- Support for security systems linked to the IT network;">
- A minimum of 12 months' experience working within IT Support;">
- Knowledge of Windows-based operating systems and troubleshooting common problems;">
- Understanding of network infrastructure and technology;">
- Understanding of computer hardware and peripherals;">
- Analytical and problem-solving skills across a broad spectrum of ICT disciplines;">
- Ability to prioritize work received via telephone, email, and helpdesk based on business or user impact;">
- Strong communication skills and capability to deal firmly with external support contractors to ensure levels of service are attained at all times;">
- Prior exposure to BigHand digital dictation and Dragon speech recognition is advantageous;">
- Experience with IP telephone systems, e.g., Ringcentral IP Office, is desirable;">
- Experience working in the legal industry is advantageous.">
Benefits:
">Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday;
3/2 hybrid working pattern after probation;
23 days holiday a year, rising to 26 days, plus public/bank holidays;
Extra day's holiday for your birthday after 2 years' service;
3 holiday buy backs per year after 1 year of service;
Private medical insurance after 2 years' service;
Enhanced Maternity leave payment if you have over 1 year's tenure, further enhanced at over 4 years' service;
24/7 onsite Gym access;
Active training culture and various groups and events such as Diversity and Inclusion;
Other benefits including Employee Assistance Programme, free fruit & annual (optional).
Salary: £25,000 to £30,000 per annum, dependent on experience
">Location: Sharston, M22 4SN
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