Senior Service Advisor

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

pbAbout the Role/b/ppWe are seeking a skilled Senior Service Advisor to join our team at Mercedes-Benz of Blackburn. As a Senior Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the best possible experience./ppbKey Responsibilities/b/pulliEstablish and manage customer relationships, greeting customers on arrival and ensuring their needs are met./liliTrain and support new members of the Service department, promoting a positive and proactive approach to customer service./liliAct as a pivotal point of contact, utilizing your existing skills to ensure your team is consistently highly performing and achieving set KPIs and targets./liliSupport customers throughout their Marshall journey, providing a positive and proactive experience./liliComplete all administration duties linked to customers in an accurate and sympathetic manner./liliProactively support customers with future requirements, working as part of a team to drive outstanding customer service and retention./li/ulpbAbout Us/b/ppMarshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development./p



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