Senior Service Advisor

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About the Role

We are seeking a highly skilled and experienced Senior Service Advisor to join our team at Mercedes-Benz of Blackburn. As a Senior Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle's service journey.

Key Responsibilities

  • Establish and manage customer relationships, providing a positive and proactive experience
  • Train and support new members of the Service department, ensuring they are equipped to deliver exceptional customer service
  • Act as a pivotal point of contact, utilizing your existing skills to ensure the team is consistently highly performing and achieving set KPIs and targets
  • Support customers through their Marshall journey, providing expert advice and guidance to achieve desirable outcomes
  • Complete all administration duties linked to the customer in an accurate and sympathetic manner
  • Proactively support customers with future requirements, driving outstanding customer service and retention

About Us

Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.

What We Offer

  • Competitive basic salary, including an OTE scheme
  • 25 days annual leave plus bank holidays
  • Life assurance and pension scheme
  • Wellbeing support and employee discount for servicing and popular retailers
  • Purchase discount scheme

Requirements

  • Previous Service Advisor experience is essential
  • A current Service Advisor looking to take the next step in their career
  • Passionate about the customer journey and giving a great customer experience
  • Comfortable working to deadlines and managing customer expectations with regular communication and updates
  • Strong attention to detail and organized, with the ability to manage your own customer base and workload
  • Confident in supporting complex customer issues professionally and leaning on management for guidance where necessary
  • Tech-savvy, ideally having used CRM systems in the past

How to Apply

If you are a motivated and experienced Service Advisor looking for a new challenge, please apply online and one of our recruitment specialists will be in touch.



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