Senior Service Advisor

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About the Role

We are seeking a Senior Service Advisor to join our team at Mercedes-Benz of Blackburn. As a Senior Service Advisor, you will play a vital role in the dealership, being the point of contact between the customers and our workshop.

Key Responsibilities

  • Establish and manage the customer relationship ahead of their booking, greeting them on arrival
  • Training and Supporting new members of the Service department
  • Be a pivotal point of contact and utilise your existing skills to ensure your team are consistently highly performing and achieving set KPI's and targets
  • Supporting the customer's experience through their Marshall journey in a positive and proactive manner
  • Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
  • Complete all administration duties linked to the customer in an accurate and sympathetic manner
  • Proactively supporting the customer with future requirements
  • Working as part of a team to drive outstanding customer service and retention

About Us

Marshall Motor Group is one of the UK's largest car dealer groups representing 24 of the world's most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

What We Offer

  • Competitive basic salary including an OTE
  • 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
  • Bonus schemes which can be discussed further at interview

Requirements

  • Previous Service Advisor experience is essential
  • A current Service Advisor looking to take the next step in your career
  • You will be passionate about the customer journey and giving a great customer experience
  • You are comfortable working to deadlines and managing customer expectations with regular communication and updates
  • You will have strong attention to detail and organised as you will manage your own customer base and workload
  • Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
  • Tech savvy, ideally having used CRM systems in the past

How to Apply

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

  • Senior Service Advisor

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Service Advisor to join our team at Marshall Motor Group. As a Senior Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the best possible experience.Key ResponsibilitiesEstablish and manage customer relationships,...

  • Senior Service Advisor

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Job Title: Senior Service Advisor - Mercedes-Benz of Blackburn OpportunityAbout the Role: We are seeking a highly skilled Senior Service Advisor to join our team at Marshall Motor Group. As a Senior Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Establish and manage customer...

  • Senior Tax Manager

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Hays Senior Finance Full time

    Job Title: Senior Tax ManagerHays Senior Finance is seeking a highly skilled Senior Tax Manager to join our team in Cambridge. As a Senior Tax Manager, you will be responsible for providing expert tax advice to clients and managing a portfolio of corporate compliance clients.Key Responsibilities:Develop and implement tax strategies for clients to minimize...

  • Senior Tax Manager

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hays Senior Finance Full time

    Job Title: Senior Tax ManagerHays Senior Finance is seeking a highly skilled Senior Tax Manager to join our team in Cambridge. As a Senior Tax Manager, you will be responsible for providing expert tax advice to clients and managing a portfolio of corporate compliance clients.Key Responsibilities:Develop and implement tax strategies for clients to minimize...

  • Senior Service Advisor

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Service Advisor to join our team at Mercedes-Benz of Blackburn. As a Senior Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle's service journey.Key ResponsibilitiesEstablish and manage customer...

  • Senior Service Advisor

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Service Advisor to join our team at Mercedes-Benz of Blackburn. As a Senior Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle's service journey.Key ResponsibilitiesEstablish and manage customer...

  • Senior Service Advisor

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    pbAbout the Role/b/ppWe are seeking a skilled Senior Service Advisor to join our team at Mercedes-Benz of Blackburn. As a Senior Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the best possible experience./ppbKey Responsibilities/b/pulliEstablish and manage customer relationships,...

  • Senior Tax Manager

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hays Senior Finance Full time

    Hays Senior Finance is recruiting a Senior Manager for one of the UK's leading integrated wealth management and professional services group.Our client has an exceptional track record of growth and innovation, driven by their core values and the best people they employ. The Cambridge office is on an ambitious growth journey, requiring a driven and ambitious...

  • Senior Tax Manager

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hays Senior Finance Full time

    Job Title: Senior Tax ManagerHays Senior Finance is seeking a highly skilled Senior Tax Manager to join our team in Cambridge. As a Senior Tax Manager, you will be responsible for managing a portfolio of corporate compliance clients and working closely with shareholders and founders of OMB's on advisory work.Key Responsibilities:Business development of...

  • Senior Immigration Services Advisor

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Bighornlaw Full time

    Senior Immigration Services AdvisorAt Bighornlaw, we are seeking a US-licensed attorney to join our team and focus on selling our immigration services without the need to perform legal work.About UsBighornlaw is dedicated to providing exceptional immigration services to clients, helping them navigate the complexities of immigration law with...

  • Service Advisor

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Perfect Placement Full time

    Service Advisor Job DescriptionWe are seeking a highly skilled Service Advisor to join our team at a reputable Automotive Volume Car Dealership in the Cambridge area. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when visiting our service...

  • Service Advisor

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Octane Recruitment Full time

    Service Advisor Opportunity in CambridgeWe are seeking a skilled Service Advisor to join our client's showroom near Cambridge. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide excellent customer service and supportAssist customers with their vehicle maintenance...

  • Service Advisor

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Octane Recruitment Full time

    Service Advisor Opportunity in CambridgeWe are seeking a skilled Service Advisor to join our client's showroom near Cambridge. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide excellent customer service and supportAssist customers with their vehicle maintenance...

  • Senior Tax Manager

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hays Senior Finance Full time

    Job Title: Senior Tax ManagerHays Senior Finance is seeking a highly skilled Senior Tax Manager to join our team in Cambridge. As a Senior Tax Manager, you will be responsible for providing expert tax advice to our clients and managing a portfolio of corporate compliance clients.Key Responsibilities:Develop and implement tax strategies for clientsManage a...

  • Tax Senior Specialist

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hays Senior Finance Full time

    Job OverviewHays Senior Finance is seeking a highly skilled Tax Senior Manager to join our dynamic team in Cambridge. As a key member of our advisory services, you will be responsible for delivering exceptional tax solutions to our clients and driving business growth.About the RoleThis is an exciting opportunity for a senior tax professional to join our team...

  • Senior Service Advisor

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a Senior Service Advisor to join our team at Mercedes-Benz of Blackburn. As a Senior Service Advisor, you will play a vital role in the dealership, being the point of contact between the customers and our workshop.Key ResponsibilitiesEstablish and manage the customer relationship ahead of their booking, greeting them on...

  • Senior Tax Manager

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hays Senior Finance Full time

    Job Title: Senior Tax ManagerAbout the Role:We are seeking a highly skilled Senior Tax Manager to join our team at Hays Senior Finance. As a Senior Tax Manager, you will be responsible for providing expert tax advice to our clients and managing a portfolio of corporate compliance clients.Key Responsibilities:Develop and implement tax strategies for...

  • Service Advisor

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle ownership journey.Key ResponsibilitiesEstablish and manage customer relationships, providing a...

  • Service Advisor

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a positive experience with our dealership.Key ResponsibilitiesEstablish and manage customer relationships,...

  • Service Advisor

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a positive experience with our dealership.Key ResponsibilitiesEstablish and manage customer relationships,...