Hotel Services Coordinator

16 hours ago


Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time
About Us
Klarent Hospitality Limited is a leading hospitality group operating branded hotels in key locations across the UK and Ireland. Our mission is to deliver exceptional customer experiences and provide opportunities for our employees to grow and develop within our brand portfolio.

The Role
We are seeking an Assistant Front Office Manager to join our team. In this role, you will be responsible for assisting in supervising the Front Office Team, ensuring they are prepared and informed to deliver exceptional customer experiences, and managing and creating memorable first impressions for hotel users. You will also be responsible for evaluating levels of exceptional customer service, implementing up-selling techniques to promote hotel services and facilities, and assisting with all departmental objectives, work schedules, budgets, policies, and procedures.

Requirements
To be successful in this role, you will require strong organisational skills, ability to delegate, and operate with a sales mindset. You should also have excellent communication and grooming standards, as well as the ability to work morning, afternoon/evening, and weekends. A passion for delivering exceptional customer experiences and a willingness to learn are essential.

Our Benefits
We offer a range of benefits including meals provided whilst on shift, sales incentives and initiative rewards, discounted use of leisure facilities, stays in our hotels at discounted prices, and even free stays in our hotels as one of our rewards & recognition incentives. You will also have opportunities for personal development within our brand portfolio, fully funded apprenticeships, and annual holidays entitlements inclusive of Bank Holidays.

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