Welsh Customer Service Specialist
1 month ago
About the Role
We are seeking a Welsh speaking customer service advisor to join our team at HGS. As a Welsh speaking customer service advisor, you will play a pivotal role in addressing customer inquiries, delivering accurate information, and guiding callers towards the appropriate resources and support services.
Key Responsibilities
- Respond to customer inquiries in Welsh, providing accurate information and resolving issues in a timely manner.
- Guide customers towards the appropriate resources and support services, ensuring they have a positive experience.
- Operate in a fast-paced environment, handling multiple customer interactions simultaneously.
- Work collaboratively with colleagues to achieve team goals and objectives.
What We Are Looking For
- Fluent Welsh speaker with excellent communication skills.
- Customer service experience, preferably in a contact centre environment.
- Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
- Strong analytical skills, with attention to detail and ability to solve problems quickly.
Benefits
- Fortnightly paid salary.
- Refer-A-Friend bonuses.
- Employee assistance programs.
- 28 days holiday, inclusive of bank holidays.
- Development opportunities.
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